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Frequently Asked Questions

Atlantis Casino Resort Spa

How do I check my Gift Card balance?

Click the "Check Balance" link at the top of any page, and type in your Gift Card number and PIN Number.

Will my gift card expire?

Gift Cards do not have expiration dates. You may use your Gift Card at any time.

Can I reload my Gift Card?

No, Gift Cards are not reloadable.

Can I redeem cash with my Gift Card?

Gift Cards are not redeemable for cash.

Can I replace a lost or stolen Gift Card?

No, lost or stolen Gift Cards cannot be replaced. Monarch Casino Resort, Inc and Atlantis Casino Resort Spa are not liable for any lost or stolen Gift Cards. Please keep your card in a safe place and treat it like cash.

Can I book a room with my Gift Card?

Yes, you may present your Gift Card upon check-out as payment toward room nights. Please note that a valid credit card is required to guarantee room reservations and must be presented at check-in.

Can I use comp dollars to purchase Gift Cards?

No, comp dollars cannot be used to purchase Gift Cards.